FAQ's
HOW-TO VIDEOS:
How to setup the Leaf Easy Chute
PRODUCT QUESTIONS:
What material are the Leaf Easy and Leaf Easy Chute made from?
We use a durable, heavy-duty corrugated plastic.
How long will my Leaf Easy last?
With proper care, your Leaf Easy products will last for many years.
How do I care for my product?
Leaves and debris generally slide right off but sometimes dirt and mulch stick to it so we recommend taking a hose to it, let it dry, fold up and store.
How do I use the Leaf Easy Chute?
Open the paper bag & insert Leaf Easy Chute flat with the logo facing you. Unfold both sides until flush against sides of bag. Place hands on top of each side, with thumbs positioned at the seams. Press seam back with thumb, continue pressing back, repeat on other side & press until chute pops into place.
Can I use the Leaf Easy Scoop for anything other than leaves?
Absolutely! We have customers who use it for tree limbs, hedge clippings, weed removal, concrete and brick cleanup.
Are Leaf Easy and Leaf Easy Chute waterproof?
Yes and it is a great tool for weed cleanup on the beach.
Are paper or plastic bags better used with the Leaf Easy Chute?
We recommend using the paper bag as our LC was designed to fit perfectly inside. Plastic trash bags can work. Please see the instructional video showing the proper method for collection.
What is the recommended weight capacity for the Leaf Easy?
The durability and strength of the Leaf Easy will easily accommodate up to 50lbs of leaves and debris.
Do you sell paper bags?
Currently we do not sell paper bags.
SHIPPING:
Where do you ship from?
We ship form our corporate office in Clearwater, Florida.
Who are your shipping partners?
FedEx and UPS are our primary shippers and will use the least expensive of the two to deliver your product.
Do you offer expedited shipping?
We currently do not offer expedited shipping, however that's not to say we couldn't make an exception if you're willing to pay the difference. Please let us know your special circumstances and we will try to accommodate you.
Do you ship internationally?
Unfortunately, we do not offer international shipping.
My order arrived but it is damaged. What do I do?
We're so sorry to hear that! Please email us at customercare@leafeasy.co and let us know what the damages were so we can get this sorted out right away
ORDERING:
How do I place an order?
It's quick and easy with our one-page checkout. Just browse the products in the Leaf Easy shop and click the "Add to Cart" button after placing your choices. When you're ready to order, click "Checkout" on the top right of the page. You may then review your items, input your details, and submit your purchase.
Can I change or cancel an order once I've placed it?
Absolutely! If your order hasn't been processed to ship, we can change or cancel your order. Just email us at customercare@leafeasy.co. We cannot cancel/change an order that is already on its delivery route.
When will I get my order?
Your order will be processed for shipping in 1-2 days. Please allow 5-10 business days for shipping. Ship times are approximate as carriers are still experiencing delays due to staffing and logistic complications.
PAYMENT:
Which payment methods do you accept?
We accept the following forms of payment: American Express, Discover, Mastercard, Visa, PayPal Express Checkout, and Amazon Pay.
Is my transaction secure?
Yes, Leaf Easy uses SSL technology to encrypt all transactions. No personal information can be seen or intercepted by a third party.
Why was my card declined?
Please double-check that the following was input correctly: card number, expiration date, security code. Also, the billing name and address you entered MUST match your credit card statement exactly or else we cannot authorize the card. If you're still encountering issues, please contact your bank/card issuer.
When will I be charged?
You will be charged immediately upon placing your order.
How do I know that you've received my order?
Once you place your order, we'll send a confirmation email to let you know we've received it. We'll also email you again when your items are on their way to you, so you know when to expect them.